If you have a contract with an IT company for computer support, it’s important to make sure you are getting the right features and pricing to avoid hidden fees and downtime. Be especially careful of per-hour charges. Houston IT company MCORE explains:
While in theory it might seem like a great way to save money, but if your IT company charges by the hour, you run the risk of not having any available technicians when you need them most. Moreover, less reputable companies can use this method of billing to bump up their rate at your expense. The environment created by charging based on hours spent fixing a problem is not conducive to fixing that problem quickly. And as a business owner, you want all sorts of issues resolved ASAP, and the idea of seeing a three hour job stretch to a three day job is the last thing you would ever want to happen.